Case Study · Terrific Live

Terrific Live booked 39 demos in ten days.

A live-commerce platform was already winning at outbound, and still leaving most of its pipeline on the table. Their closers were stuck doing SDR work. Here's what changed when we took the back-and-forth off their plate.

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Terrific Live First ten days of sending
0Interested replies
0Booked demos
0Days of sending
0Domains burned
255075100Day 1Day 3Day 5Day 7Day 1039 booked demos91 interested replies
Cumulative. Their own domain never touched, zero domains burned.

Most outbound case studies start from zero. This one doesn't. Terrific Live was already doing outbound, and already beating the channel most teams have written off. That's what makes the number matter.

Where they were

Terrific Live sells into bigger e-commerce brands, and they'd done the hard part: they had a real outbound motion running. Email was, by their own math, the channel that brought in the most meetings for the least money. They'd weighed cold calling, LinkedIn, paid media, SEO, and kept coming back to email.

But the motion stopped at the interested reply.

An outside operator got prospects to raise their hand. From there it landed on the sales team, and the team drowned in the part nobody puts in the pitch deck:

  • Four or five emails of manual back-and-forth per interested lead. Answer fast, answer on point, send the link, follow up, follow up again, sometimes get them on the phone, for every single reply.
  • AEs doing SDR work. Closers who should have been closing were qualifying, chasing, and booking. The expensive people were spending their week on the cheap work.
  • Most of the demand was leaking. The hands were going up, and most of them never made it onto a calendar before the trail went cold.
  • A hard ceiling on volume. Scaling meant burning out the team or hiring an SDR room. Neither moved the number the way they needed.

If any of that sounds familiar, it's because it's the exact wall most outbound hits. The leads aren't the problem. The bottleneck is everything that happens after the reply, and it almost always lands on the people you hired to sell.

"I want them to focus just on the qualified meeting. I don't want them to do the SDR work. I want them to do the AE work."

That was the whole brief. Not more activity. Not another dashboard. Take the back-and-forth off the team, and let the closers close.


What we built

We didn't audit their setup and hand it back. We built the entire system around the one outcome they cared about: booked, qualified meetings their reps didn't have to work for.

Signal-based targeting. Instead of renting a static list, we locked onto e-commerce brands showing real buying signals, then pre-qualified every prospect with research before a single email went out. The meetings that landed were meetings worth a closer's time.

Our infrastructure, never theirs. The whole system ran on our own warmed, fully-authenticated domains and inboxes, a separate fleet with weeks of warmup behind it. Their primary domain stayed untouched and pristine. No fried-domain risk, no reputation hit on the address their team and customers actually use.

Personalized copy that reads human. Every message was written off what was true about the person reading it: their company, their role, something real, not a template sprayed across a list. It landed like one person noticed another, because that's how it was built.

An AI closer worked every reply. This is the piece that broke their bottleneck. The instant a buyer bit, the AI replied in seconds, handled the objections and the "send me more info" volleys, and dropped a booked demo straight onto a rep's calendar. Anyone who didn't book got followed up with automatically until they did. The four-to-five-email back-and-forth that used to eat the sales team's week now ran itself, 24/7.

And every reply, every booked demo, streamed to one live dashboard, so they watched real meetings land in real time instead of waiting on a monthly recap. No black box.

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The result

From a standing start, in about ten days:

  • 91 interested replies.
  • 39 booked demos.
  • Roughly four qualified demos a day, landing on the calendar automatically.
  • Zero manual back-and-forth from the sales team. The closers stopped chasing and started showing up to meetings already on the books.

The team got exactly what they asked for: AEs doing AE work. The expensive people spending their time in front of in-market buyers, not digging through an inbox, not babysitting follow-ups, not playing SDR.

This wasn't a list blast. It was the same demand they were already creating, finally captured instead of leaked, and the part that used to break their team handed to a machine that doesn't take a lunch break.

And here is the live dashboard the whole campaign ran on, pulled straight from the client account.

What we ran,start to finish

List BuildingMapped the real market, hand-checked every account
Research, Every ProspectPerplexity plus their website, per prospect
Personalized CopyWritten per prospect, off 10M+ sends
Warmed SendingDedicated domains, client domain never touched
AI SDR Worked Every ReplyObjections answered in-thread, live in Slack
Demos on the calendarPre-qualified, straight to the AEs

In their words

Terrific LiveHonestly, I was skeptical at first. We had tried other agencies and channels before and most of it never really scaled, so I did not expect much. They ran the whole system on their own domains and never touched ours, so our main email was never at risk. The meetings that come in are actually qualified, so my sales team stopped doing the manual back and forth and now they just show up and sell. I can see every lead and every meeting in real time, so it never feels like a black box. The qualified meetings just keep coming in.
Lotan KimHead of GTM, Terrific Live
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