A live-commerce platform was already winning at outbound, and still leaving most of its pipeline on the table. Their closers were stuck doing SDR work. Here's what changed when we took the back-and-forth off their plate.
Most outbound case studies start from zero. This one doesn't. Terrific Live was already doing outbound, and already beating the channel most teams have written off. That's what makes the number matter.
Terrific Live sells into bigger e-commerce brands, and they'd done the hard part: they had a real outbound motion running. Email was, by their own math, the channel that brought in the most meetings for the least money. They'd weighed cold calling, LinkedIn, paid media, SEO, and kept coming back to email.
But the motion stopped at the interested reply.
An outside operator got prospects to raise their hand. From there it landed on the sales team, and the team drowned in the part nobody puts in the pitch deck:
If any of that sounds familiar, it's because it's the exact wall most outbound hits. The leads aren't the problem. The bottleneck is everything that happens after the reply, and it almost always lands on the people you hired to sell.
"I want them to focus just on the qualified meeting. I don't want them to do the SDR work. I want them to do the AE work."
That was the whole brief. Not more activity. Not another dashboard. Take the back-and-forth off the team, and let the closers close.
We didn't audit their setup and hand it back. We built the entire system around the one outcome they cared about: booked, qualified meetings their reps didn't have to work for.
Signal-based targeting. Instead of renting a static list, we locked onto e-commerce brands showing real buying signals, then pre-qualified every prospect with research before a single email went out. The meetings that landed were meetings worth a closer's time.
Our infrastructure, never theirs. The whole system ran on our own warmed, fully-authenticated domains and inboxes, a separate fleet with weeks of warmup behind it. Their primary domain stayed untouched and pristine. No fried-domain risk, no reputation hit on the address their team and customers actually use.
Personalized copy that reads human. Every message was written off what was true about the person reading it: their company, their role, something real, not a template sprayed across a list. It landed like one person noticed another, because that's how it was built.
An AI closer worked every reply. This is the piece that broke their bottleneck. The instant a buyer bit, the AI replied in seconds, handled the objections and the "send me more info" volleys, and dropped a booked demo straight onto a rep's calendar. Anyone who didn't book got followed up with automatically until they did. The four-to-five-email back-and-forth that used to eat the sales team's week now ran itself, 24/7.
And every reply, every booked demo, streamed to one live dashboard, so they watched real meetings land in real time instead of waiting on a monthly recap. No black box.
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The team got exactly what they asked for: AEs doing AE work. The expensive people spending their time in front of in-market buyers, not digging through an inbox, not babysitting follow-ups, not playing SDR.
This wasn't a list blast. It was the same demand they were already creating, finally captured instead of leaked, and the part that used to break their team handed to a machine that doesn't take a lunch break.
And here is the live dashboard the whole campaign ran on, pulled straight from the client account.

You don't need more activity. You probably don't even need more leads. You need the gap between interested reply and booked demo to stop landing on the people you pay to close, and you need to see the pipeline coming.
That's the whole job of the diagnostic call. Fifteen minutes. We pull apart who you're targeting, where your interested replies are leaking, and whether this is a real fit for your motion, live, on the call.
Worst case, you leave with a full teardown of your outbound, built by us, free. Best case, your reps never work a back-and-forth again. It's a diagnostic, not a pitch. You leave with clarity either way.
We find the buyers, land in the inbox, and book the demo. You show up. Let's see if it's a fit.
Book your diagnostic call →